Return Policy

At TeleChoice, we want our customers to be completely satisfied with their purchases. We believe that our returns and refunds policy is both honest and straightforward. It’s designed to give you complete confidence in purchasing through Telechoice Online Store. Please contact us at inventory1@telechoice.com.au for any enquiries. 14 Day – Defective Product Policy If your product has […]

Financial Hardship Policy

Financial Hardship Policy Summary We are here to help. We will work with you to help you respond to financial difficulty, whether temporary or long-term. We are committed to helping customers facing financial hardship maintain telecommunications access and working with you to find a sustainable solution. Any help we can give will depend on your […]

International Roaming & Call Rates

International Roaming and Call Rates International Roaming is available in some countries using your Post-paid & Pre-paid service. For your roaming to work, it must be turned on. Our post-paid & pre-paid services have roaming turned off by default. International Roaming Data is not available on PAYG Roaming Option. The cost shown below for sending […]

Porting Customers Confirmation

Confirmation I confirm: I am authorised to request the transfer of the mobile telephone number listed on this form; andI have been advised by TeleChoice that by transferring the mobile telephone number listed on this form, the service and/or related services associated with that number may be disconnected from my existing mobile service provider, and […]

COVID-19 Policy

We remain operational and are here to help you via Live Chat or on 1800 669 017 between 10am-6pm AEST. Please note: Due to the escalating situation with COVID-19 (Coronavirus) around the world, we’ve had to adjust our working conditions to ensure a safe environment for our employees, while continuing to support you. As of 24th March […]

Usage Notification Policy

TeleChoice Usage Notification Policy Effective 1 March 2014, the Excess Usage Alert Policy as previously outlined in Appendix F of the TeleChoice Website has been withdrawn. From 1 March 2014, the TeleChoice Excess Usage Alert Policy will be known as the “Usage Notification Policy” (Usage Notification Policy). TeleChoice reserves the right to amend this Usage […]

Complaints Policy

TeleChoice Complaints Policy 01. How we handle complaints TeleChoice aims to provide an accessible, easy to use and transparent mechanism for dealing with customer complaints in a timely, courteous and fair manner. You are entitled to make a complaint and we will work with you to ensure that you are satisfied with the proposed resolution […]