If you have any concerns or complaint(s), contact us and we will attempt to resolve the matter as quickly as possible. We are only a phone call away:
Call: 1300 835 324
Monday – Friday: 9am to 8pm AEST
Saturday – Sunday: 9am to 6pm AEST
If you are dissatisfied with our handling of your complaint, you have the right to contact the Telecommunications Industry Ombudsman (TIO) on 1800 062 058.
We are on a trusted network
Data Banking – don’t miss out on your unused data
Prevent bill shock – we offer many ways to control your monthly bill
Bring your mobile number across easily
MyTelechoice app will allow you to manage your service smoothly
No contract plans
We offer pre-paid & post-paid mobile plans, as well as mobile broadband
All our NBN plans are unlimited (our Fair...
TeleChoice uses parts of Telstra’s 5G, 4G and 3G mobile networks. The service provides 5G coverage reaching at least 75% of the Australian population. The Telstra Wholesale mobile coverage area footprint reaches more than 98.8% of the Australian population and covers more than 1.6 million square kilometres of the Australian landmass. Check out our coverage map.
Your mobile handset may not be compatible with our network if it is locked to your current provider’s network. If your mobile handset is locked, the TeleChoice service will be unusable and there may be a fee to unlock it.
If your mobile device has been purchased from another domestic or international carrier, it may be locked to that carrier’s network. In this case, you will need to contact the previous...
Of course you can!
If you are changing your number due to scam calls / identity Theft – We will change it for you within 24hrs of your request and at no cost to you.
All scam calls need to be reported to https://www.scamwatch.gov.au/
Why should I choose a TeleChoice mobile SIM-only plan?
We understand that quality mobile coverage really matters. In fact, our mobile network covers 1.6 million square kilometres and 98.8% of the Australian population. As you become a customer, you will enjoy more mobile coverage when and where you need it.
No, for the network protection – TeleChoice will check your credit to evaluate your financial responsibility and ability to pay each month. TeleChoice may give information about you to a credit reporting agency to obtain a consumer credit report about you and/or allow the credit reporting agency to create or maintain a credit information file containing information about you. This information may include...
Yes, TeleChoice has available SIM-only plans and will not require you to go for a lock-in plan if you don’t prefer to do one. TeleChoice also offers No Lock-in or Month to Month plans. No Lock-in or Month to Month plans provide you flexibility and will give you a way to test out our service without worrying about paying a contract. No Lock-in or Month to Month plans can allow you to move from one plan...
What type of mobile phone can I use with TeleChoice?
You need a 3G/4G compatible handset to use this service. The device needs to support 3G-850MHz and both 4G 1800MHz and 4G 700MHz banding so that you can get the best service possible. If you wish you can buy a phone from us here.
What is Data Banking & Gifting and How Do I Gift Data?
What is Data Banking?
Data Banking allows you to save your included data and use it later when it suits you. Data that you don’t use in the month, will be saved in your Data Bank for when you need it the most. Let’s say your mobile plan gets 35GB of data each month. You start the month with 35GB but at the end of the month you find you’ve only used 10GB in the month....
If your TeleChoice SIM has been locked, it may require you to provide the PUK for SIM PIN to open it again, please contact 1300835324 to retrieve this information.
Of course you can!
If you are changing your number due to scam calls / identity Theft – We will change it for you within 24hrs of your request and at no cost to you.
All scam calls need to be reported to https://www.scamwatch.gov.au/
This how the statement looks like, let’s go through it:
Black box: It has your account number, the invoice number, and the date this statement was issued (Not the payment due date)
Yellow box: Your name and address
Red box: Snapshot of the account monies:
Balance brought forward is anything that was not paid from previous statements
This Bill is the current month bill amount
Total Due is the balance...
a) Login to your Member area
b) Click on Payments from the top menu
c) Then Direct Debit
d) Enter your Direct Debit details
e) Read the Direct Debit Service Agreement
f) Tick the confirmation box for Direct Debit T&Cs
g) Press Save
Aus Post Bill Pay You can pay through Australian Post. A surcharge fee of $2.50 applies. You can present the bill to any AUSPOST branch, and they will scan the bar found on the first page of your invoice.
BPAY You can pay via Bpay website or through your bank. TeleChoice Biller code is 24422 and the reference number can be found on the first page of your invoice.
Pay...
Your first bill will always have a 2-month charge. When you first use the service we do not charge you, however we charge you at the end of your first month with us. Your first bill will include the month you have used and a month in advance for the month coming up. Your second bill onwards will always have only 1 month charge plus any other charges associated with your account (instalments, excess...
There 2 types of Service packs, data packs and international calling packs.
Data Packs:
1G Excess Data Pack: for $10, 1GB pack will be added to your service to consume during your billing cycle
5GB Excess...
Message Bank or also known as Voicemail provides a personal answering service if you are busy or can’t answer a call. Typically, the caller hears a prerecorded message and then has an opportunity...
We will perform a credit check when you place a post-paid order with us. For Pre-paid, we perform an ID check. We use Illion (Formally known as Dun & Bradstreet) for our Credit & ID checks.
Illion Contact details
Phone: 13 23 33 or +61 3 9828 3200
Illion Express Enquiries: 13 23 33
What countries are included in the unlimited international calls and SMS?
Our plans with unlimited international calling can be used to call 20 selected countries:
Bangladesh, Brazil, Canada, China, Columbia, Denmark, Hong Kong, India, Ireland, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Thailand, United Kingdom, USA, Vietnam, and Greece.
You can send unlimited SMS to any number, anywhere in the world! 😊
Data Banking stores any remaining and/or unused data allowance included in your plan, and you can use it when you need it the most. You can store up to 500GB on some plans & 1000GB on other plans of unused data.
Absolutely!
If you have an ABN number, you can apply for a Business Account with TeleChoice. We cater for all businesses with no limit size on the number of services on an account. TeleChoice have 6 business plans to choose from. Using parts of Telstra’s 3G & 4G Wholesale Network means we cover 98.8% of the Australian population.For accounts with 10+ services you can also enjoy a dedicated account...
At TeleChoice when you have a 10+ account meaning 10 or more services on an account, you will be nominated an Australian Based business account manager that you can contact directly without having to go through a call centre for a more personal relationship. Our Australian based Business Managers can be contacted on their mobile phones and if they miss your call, will call you back within 2 hours on...
The data speed varies depending on the strength of coverage at your location (Indoor / outdoor / congestion / etc..) but in general your data speed would be up to 100Mbps.
Why am I getting an error message about my SIM card?
The reason why your phone shows no SIM card error is that your phone is unable to properly read the contents of your SIM card. This usually happens when your SIM card is not installed properly, it is damaged,...
The TeleChoice Account Number is indicated on your monthly bill, you may refer to your invoice or log in to your Member’s Area here using your mobile number and password.
If your TeleChoice SIM has been locked, it may require you to provide the PUK for SIM PIN to open it again, please contact 1300835324 to retrieve this information.
We are making improvements to our network to deliver better mobile experiences and increase capacity for 4G and 5G services. As part of these improvements we are retiring the 3G network and 3G services...
You must upgrade to a 4G ready device to stay connected to your service.
When you upgrade, be sure to confirm the device is compatible with our 4G and 5G networks by checking their specifications on the...
Confirm the device is compatible with our 4G and 5G networks by checking their specifications on the manufacturer’s website.
OR
You can check if the handset is impacted using the SMS device checker tool...
To not be impacted by the 3G exit your device will also need to have VoLTE (or 4G voice) capability if you wish to continue to make voice calls. TeleChoice will be in contact with all our valued customers...
VoLTE is the next step in voice calling technology for mobile phones – enabling users to make calls over 4G on the Telstra Wholesale Mobile Network. This means clearer calls and faster connection time...
Are there any catches when upgrading to FTTP?
There are a few bits of fine print worth being aware of if you’re requesting a free FTTP upgrade.
The most important condition is that if you downgrade...
Your phone has built-in security measures that allow you to track, ring, lock, or erase it remotely if you have the feature enabled. On a Samsung device, the feature is called Find My Mobile; on Google Pixel, Find My Device; and on an iPhone, you’ll use the Find My app.
Contact us on 1300 835 324 to suspend your service & to issue you a new SIM card & block the IMEI.
Report it to...
Of course you can!
If you are changing your number due to scam calls / identity Theft – We will change it for you within 24hrs of your request and at no cost to you.
All scam calls need to be reported to https://www.scamwatch.gov.au/
