Return Policy

At TeleChoice, we want our customers to be completely satisfied with their purchases. We believe that our returns and refunds policy is both honest and straightforward. It’s designed to give you complete confidence in purchasing through Telechoice Online Store. Please contact us at inventory1@telechoice.com.au for any enquiries. 14 Day – Defective Product Policy If your product has […]

Financial Hardship Policy

Financial Hardship Policy Summary We are here to help. We will work with you to help you respond to financial difficulty, whether temporary or long-term. We are committed to helping customers facing financial hardship maintain telecommunications access and working with you to find a sustainable solution. Any help we can give will depend on your […]

Is your phone eSIM ready?

Is your phone eSIM ready? Is your phone eSIM ready? In Australia, several smartphones support eSIM technology, offering users greater flexibility and convenience. Here are some of the major brands and models that are eSIM compatible: Apple iPhone 15 series: iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max iPhone 14 series: […]

3G Network Closure in 2024

3G Network Closure in 2024 The Telstra Wholesale Mobile network will be closing the 3G network on 28th October 2024. The 3G network has been around for decades and served us well but now it’s time to enjoy the speed, call quality and new features of 4G and 5G. We are making improvements to our […]

International Roaming & Call Rates

International Roaming and Call Rates International Roaming is available in some countries using your Post-paid & Pre-paid service. For your roaming to work, it must be turned on. Our post-paid & pre-paid services have roaming turned off by default. International Roaming Data is not available on PAYG Roaming Option. The cost shown below for sending […]

Our plans and pricing are changing (CPI Yearly Increase)

Our plans and pricing are changing (CPI Yearly Increase) What’s changing? There has been an overall increase in the cost of supplying Telecommunication services to our customers over the past year, largely due to the rising costs of wholesale telecommunication services. There have also been some increases in network costs, market charges, and increases to […]